FAQ
Product Information
What products does Jacksss.vip offer?
Building block toys are displayed on the website, but if you want to purchase any Chinese products, you can contact us
Does it come with the original color box?
You can choose, usually, when you place an order, there are two options: No original box, With original box. If you choose With original box, we will ship the original colored box to you. However, it should be noted that the goods sent With the original box may be slightly squeezed during long-distance transportation. Therefore, if you cannot accept it, please choose No Original Box, it is cost-effective.
Does it come with any minifigures?
Of course! All sets will come with corresponding mini-figures, and images of the mini-figures will no longer be displayed on the website.
Why are product prices and shipping costs calculated separately?
This can more accurately calculate lower shipping costs so that we can provide you with greater shipping discounts. In the international shopping process, shipping costs determine the final price to a large extent, so friends do not have to be afraid of paying shipping costs. We will continue to optimize our shipping prices to become your first choice for purchasing compatible building block toys.
You only need to select your country/region with one click, and the estimated shipping time and shipping cost of a single product will be displayed on the product page; when you select multiple products, We will recalculate their weight and shipping cost on the checkout page.
Do I need to pay additional taxes and fees?
Orders placed with us already include taxes, so there is no need to pay additional duties. If the package is unfortunately inspected and the buyer needs to pay customs duties, please contact us first!
Replacement Parts
What should I do if I find parts missing/broken?
Please mark them on the instructions book immediately and we will arrange a resending for it.
How do I request a reissue of parts?
Please see our Replacement Parts Policy for more details.
Do I need to pay for the replacement parts?
No. We offer one free resending replacement part service on each set.
Is there a time limit for requesting replacement parts?
Requests for replacement parts can be submitted within 1 year of receipt of the package.
What the process is like?
· Found missing or damaged parts
· Make a mark on the instructions
· Contact customer service
· Warehouse registration-related information and purchase
· Pack and ship
We will complete the preparation and delivery of the package within 15 days after registering the information.
Pre-Sale Orders
What is a pre-sale product?
It means the set is about to be available soon or it's on its way to our warehouse.
When will the pre-order be shipped?
We cannot decide or confirm the specific availability date, but we will try our best to confirm it and send it out as soon as it is in stock.
If the pre-sale price is higher, can the difference be refunded?
Certainly. It's best to contact us first.
How do I ship my order when it contains pre-ordered and in-stock products?
We will give priority to shipping products that are in stock, and when pre-sale products arrive, they will be shipped in order. This means your order will have a total of two or more packages.
Order Process
How to place an order?
Select a product and select your address to view estimated shipping costs. Finally, enter your complete address on the checkout page, check the total price, and make payment.
What is the order confirmation process?
When you submit an order and pay, the order status displays "Awaiting Shipping", indicating that the payment is successful, and we will send an order confirmation email. If the order status is abnormal, please contact us immediately.
How can I modify or cancel an order?
Please contact us via email as soon as possible! By the time the package started shipping it was too late. Please check all information carefully before making payment.
Shipping and Transportation
What are the shipping costs?
Depends on the weight of the package, your country, and the chosen shipping method. You can check the final price on the checkout page.
How long is the shipping time?
When customizing an order, you can choose the shipping you need, and there will be a prompt for the shipping time here
How can I track my order?
www.17track.com. It is updated by the carrier.
Can it be shipped to international addresses?
We offer worldwide shipping, just select your address on the checkout page. If your country is not listed, please contact us.
Why are there several tracking numbers in the order detail?
· In most cases, it means the tracking # We uploaded previously has been updated to a different one.
· In other cases, there might be multiple packages in the same order, and we have multiple tracking # numbers for each item. If you have problems with the tracking, please
What should I do if the tracking shows the package has been returned or something weird?
Always contact us first, we will deal with it soon. You can also contact your local post office once it’s in your country for more info.
Payment Method
What methods can I use to pay?
We support payment with PayPal, credit cards, and Payoneer.
Is payment secure?
Paying with Paypal on us is safe, you will be redirected to the PayPal website for fast and secure online payment.
Why is it recommended to use PayPal for payment?
· Payment is traceable. You can track the status of your payment using your PayPal account.
· Payment does not require you to use a credit card online (you can transfer money directly from your bank account). We can't see your credit card number (it's securely encrypted by PayPal's servers), which limits the risk of unauthorized use.
· After the order payment is successful, you will receive a payment confirmation email from us. If you do not receive this email, please contact us.
· PayPal supports dispute resolution. If there is a dispute in our transaction, PayPal will collect materials and make a judgment for us.
Customer Support
How to contact customer support?
We recommend contacting us at jacksss_service@jacksss.vip
What are the working hours of customer support?
Beijing Time (UTC+8:00):
· Monday to Friday: 8:30 to 18.00
· Saturday: 8:30 to 12.00
Account Management
How to register an account?
It is recommended to register using email.
How to update personal information or password?
Select "Forgot your password?" on the login page, and we will send an email with instructions for resetting your password.
What products does Jacksss.vip offer?
Building block toys are displayed on the website, but if you want to purchase any Chinese products, you can contact us
Does it come with the original color box?
You can choose, usually, when you place an order, there are two options: No original box, With original box. If you choose With original box, we will ship the original colored box to you. However, it should be noted that the goods sent With the original box may be slightly squeezed during long-distance transportation. Therefore, if you cannot accept it, please choose No Original Box, it is cost-effective.
Does it come with any minifigures?
Of course! All sets will come with corresponding mini-figures, and images of the mini-figures will no longer be displayed on the website.
Why are product prices and shipping costs calculated separately?
This can more accurately calculate lower shipping costs so that we can provide you with greater shipping discounts. In the international shopping process, shipping costs determine the final price to a large extent, so friends do not have to be afraid of paying shipping costs. We will continue to optimize our shipping prices to become your first choice for purchasing compatible building block toys.
You only need to select your country/region with one click, and the estimated shipping time and shipping cost of a single product will be displayed on the product page; when you select multiple products, We will recalculate their weight and shipping cost on the checkout page.
Do I need to pay additional taxes and fees?
Orders placed with us already include taxes, so there is no need to pay additional duties. If the package is unfortunately inspected and the buyer needs to pay customs duties, please contact us first!
Replacement Parts
What should I do if I find parts missing/broken?
Please mark them on the instructions book immediately and we will arrange a resending for it.
How do I request a reissue of parts?
Please see our Replacement Parts Policy for more details.
Do I need to pay for the replacement parts?
No. We offer one free resending replacement part service on each set.
Is there a time limit for requesting replacement parts?
Requests for replacement parts can be submitted within 1 year of receipt of the package.
What the process is like?
· Found missing or damaged parts
· Make a mark on the instructions
· Contact customer service
· Warehouse registration-related information and purchase
· Pack and ship
We will complete the preparation and delivery of the package within 15 days after registering the information.
Pre-Sale Orders
What is a pre-sale product?
It means the set is about to be available soon or it's on its way to our warehouse.
When will the pre-order be shipped?
We cannot decide or confirm the specific availability date, but we will try our best to confirm it and send it out as soon as it is in stock.
If the pre-sale price is higher, can the difference be refunded?
Certainly. It's best to contact us first.
How do I ship my order when it contains pre-ordered and in-stock products?
We will give priority to shipping products that are in stock, and when pre-sale products arrive, they will be shipped in order. This means your order will have a total of two or more packages.
Order Process
How to place an order?
Select a product and select your address to view estimated shipping costs. Finally, enter your complete address on the checkout page, check the total price, and make payment.
What is the order confirmation process?
When you submit an order and pay, the order status displays "Awaiting Shipping", indicating that the payment is successful, and we will send an order confirmation email. If the order status is abnormal, please contact us immediately.
How can I modify or cancel an order?
Please contact us via email as soon as possible! By the time the package started shipping it was too late. Please check all information carefully before making payment.
Shipping and Transportation
What are the shipping costs?
Depends on the weight of the package, your country, and the chosen shipping method. You can check the final price on the checkout page.
How long is the shipping time?
When customizing an order, you can choose the shipping you need, and there will be a prompt for the shipping time here
How can I track my order?
www.17track.com. It is updated by the carrier.
Can it be shipped to international addresses?
We offer worldwide shipping, just select your address on the checkout page. If your country is not listed, please contact us.
Why are there several tracking numbers in the order detail?
· In most cases, it means the tracking # We uploaded previously has been updated to a different one.
· In other cases, there might be multiple packages in the same order, and we have multiple tracking # numbers for each item. If you have problems with the tracking, please
What should I do if the tracking shows the package has been returned or something weird?
Always contact us first, we will deal with it soon. You can also contact your local post office once it’s in your country for more info.
Payment Method
What methods can I use to pay?
We support payment with PayPal, credit cards, and Payoneer.
Is payment secure?
Paying with Paypal on us is safe, you will be redirected to the PayPal website for fast and secure online payment.
Why is it recommended to use PayPal for payment?
· Payment is traceable. You can track the status of your payment using your PayPal account.
· Payment does not require you to use a credit card online (you can transfer money directly from your bank account). We can't see your credit card number (it's securely encrypted by PayPal's servers), which limits the risk of unauthorized use.
· After the order payment is successful, you will receive a payment confirmation email from us. If you do not receive this email, please contact us.
· PayPal supports dispute resolution. If there is a dispute in our transaction, PayPal will collect materials and make a judgment for us.
Customer Support
How to contact customer support?
We recommend contacting us at jacksss_service@jacksss.vip
What are the working hours of customer support?
Beijing Time (UTC+8:00):
· Monday to Friday: 8:30 to 18.00
· Saturday: 8:30 to 12.00
Account Management
How to register an account?
It is recommended to register using email.
How to update personal information or password?
Select "Forgot your password?" on the login page, and we will send an email with instructions for resetting your password.
